Saturday 16 January 2016

How to Buy Tokens Using Okoa Stima Service

Okoa Stima is the new service that was introduced by Safaricom in attempt to reduce the disruptive nature of the pre-paid electricity tokens by KPLC. 

Let's be honest, if you are truly Kenyan and have been using the pre-paid meters for a while, then you have been caught out once or twice already, right? Well, I have had to use the Safaricom Okoa Stima service one too many times already. As expected, this service is only available to Safaricom subscribers only.

Only one thing to make sure, to repay your stima loan in time (within 7 days of purchase), as you do not want to be blacklisted from the service. And if you are like me, that is not a good thing, as you may need to use it again sooner. But don't worry about forgetting the due date, Safaricom does a good job of reminding you.

So lets go through how to Register on the Okoa Stima Service.

  • Dial *885# on your safaricom line and accept the terms and conditions
  • Enter your National ID Number
  • Set your secret PIN after which a confirmation is required.
  • A confirmation message will be send via a text message
  • Choose "continue" to register meter/account
  • Select "register new" then
  • Select either "Prepaid" or "Postpaid" depending on your KPLC meter account.
  • Enter "meter" or "account", and choose the transaction you would wish to have

How to Okoa Stima for your Prepaid Electricity Meter
·         Dial *885# and enter PIN
·         Select pre-paid
·         Select Okoa Stima
·         Select ‘request emergency top up’
·         Select the Meter
·         Select preset Okoa amounts and confirm 
Note: My limit for the last six months has been Kes. 300, meaning, Safaricom sends me tokens worth 270, if i exhaust my limit. They charge me 10% fee. This is a loan, I assume. Of course, Safaricom sio mama yangu :-) 

How to buy KPLC Tokens on the Okoa Stima Service
·         Dial *885# and enter PIN
·         Select pre-paid
·         Select the meter you want to buy token for
·         Your M-PESA account will be deducted
·         You’ll receive a confirmation message
NB: Once, I used this system to buy tokens and had to wait a very long time to get my tokens. I would recommend you use the normal 888880 paybill number when buying your tokens, especially if you do not fancy staying in the dark for long hours.

How to repay Safaricom Okoa Stima on pre-pay
·         Dial *885# and enter PIN
·         Selects pre-paid
·         Select Okoa Stima
·         Select ‘repay okoa stima’ (If there is an outstanding loan)
·         Select: full payment or part payment

How to pay your KPLC Electricity Bill on the Okoa Stima Service (Post- paid)
·         Dial *885# 
·         Enter your PIN
·         Choose "Post-Pay"
·         From registered accounts, select the account you want to pay for, (outstanding bill will be displayed)
·         Select pay bill via M-Pesa
·         Either choose full or part payment, enter the amount and submit.
·         A confirmation message will be sent

How to Okoa Stima for your Postpaid Electricity Meter
·         Dial *885# and enter PIN
·         Select post paid
·         Select the account, the bill on the account will be automatically displayed

·         Select Okoa Stima and follow steps

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93 Responses to "How to Buy Tokens Using Okoa Stima Service"

  1. I made a mistake and put 9000 instead of 900 how do I correct this,I have not used the tokens given.

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  2. I made a mistake and put 9000 instead of 900 how do I correct this,I have not used the tokens given.

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  3. Hi, am trying to get an okoa stima loan but it doesn't go thru the whole process it notifies me "the option is under maintenance " kindly assist.

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  4. Enter your comment...hi, i did an okoa loan yesterday by around midday which went successful but upto now i havent been sent the token recharge code, pls help

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  5. I have tried to okoa but it fails with messages under maintenance, kindly assist.

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  6. Okay prepay option says "option under maintenance"

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  7. Your okoa stima aint working at all.... What's up?

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  8. I bought tokens of ksh250 and up to now I have not received the tokens and when I call

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  9. When I call no one is picking how can I get them

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  12. am getting option under maintenance how can i be assisted?

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